The closer you are to the customers, the better are the outcomes: Marcello Pompa

Have you ever failed to deliver correctly? Are you sure the customer explained his requirements correctly? Can you confirm that you had put up the right queries before him, while initiating the project? Deep down, you might agree that there were slight communication errors between you and the concerned party; that failed both at the end.

Understanding the requirements is what a business needs to invest its major time in. The clearer the talks with the customer, the easier it gets to set the milestones. The management gets a clearer picture for the goals, only with a close talk. Otherwise, it simply ends with the quote “I know what I have said to you, and not what you have received”. This communication gap has hampered from time and again, for millions and more.

Good communication skill is the key to success, especially for business owners. The person needs to communicate with the suppliers, customers, investors and employees. Having effective written and verbal communication skills helps you to build great working relationships. The communication session should reflect the image you are trying to project.

Your communication skills present the level of confidence you contain, and the hold you have over the process. It also helps building a good network. Needless to say, building good relationships through networking helps you to grow your business faster and gives you the support you’ll need in future. We have seen people with good communication skill getting quicker projects compared to others, working in the same field. Good communication offers skills like effective negotiating tricks that help you grow your business with better profits each time. It has helped me working at more than 20 projects, while my counterparts were struggling getting even five, says Marcello Pompa.

About Marcello Pompa

Marcello Pompa is the President of M & M Cleaning. He is managing projects for twenty plus years now. He has previously worked as Technical Recruiter and Business Manager. Apart from Business, Marcello Pompa loves watching Soccer on TV. He is a family man and devotes his time entirely to the family on holidays. On Weekends, you are more likely to find him at the grounds, playing soccer with his family and peers. 

His company, M&M Cleaning offers 24x7 cleaning facilities in and around Bloomington, Illinois. They are into contractual cleaning.