Marcello Pompa served as an Operations Manager at Jani-King

Holding a significant role in a business, an operations manager possesses a wide range of business and interpersonal skills. Overall, he is responsible for planning and overseeing the communication. Either it is about budgeting, controlling costs or keeping the organization on track financially, the operations manager plays a key role. Setting the goals and objectives, these operation managers establish policies for various departments in an organization. Thus, they help in establishing the procedures and putting them into effect.

Holding great communication and interpersonal skills, Marcello Pompa served as an Operations Manager at Jani-King from 1996-1998. Here, he was highly aimed at creating a positive culture where the work can be done easily. He handled over 22 accounts on the Boston area with an average of $475k a month. He also worked on reducing the territory loss and retaining accounts each month. He had a contact with the customers to get the special services on monthly basis, thus adding a net amount of $14k a month. 

He also worked on increasing the territory accounts by asking for any business partners to the customers and if they needed any cleaning services. Besides, Marcello established a monthly and weekly contact with the customers in order to reduce customer service complaint calls.

Marcello Pompa started his career in a leading financial industry service named CitiGroup-CitiFinancial as an Assistant Manager. Here, he trained, supervised, scheduled and was highly involved in data entry, employment verification, company compliance, job applicants, paperwork logging, processing of unemployment claims, telephone coverage, and customer complaints. He also motivated a 5-member team of full-time employees. 

Undeniably, every business needs to work on its sales strategies from time to time. It needs to follow some methods to optimize the business, thus driving sales to another level. Marcello managed day-to-day activities of sales with $22 million inventory, thus driving sales forward. He increased the branch profit by 5% more in just 3 months by developing more real estate and personal loans. Thus, he ensured proper business development and supervised the loss prevention program. Adding more to his achievements, Marcello managed to perform collection on more than 1000 accounts for payment failure. 

Have you ever heard about the sales bonus plans? These are set to give the sales representatives the incentives and drive higher performance. This plan enables to forecast financials across each quarter. With an aim to set the benchmarks that compensate the salespersons for meeting specific goals, Marcello Pompa launched a sales bonus program in the second quarter 1996 that increased sales 18K a month as compared to the first quarter 1996.