Marcello Pompa motivated a team of full-time employees at CitiGroup-CitiFinancial

Are you running a business? You might be making your best efforts to compete for the customer loyalty and bucks. So do many other businesses. Besides, you might be investing in various marketing and advertising efforts in an attempt to bring customers through the doors. The most important part is to retain these customers. You need to take care of the customers that you already have.

Providing the best quality customer service is the only way through which a business can differentiate itself from its competitors. Undeniably, it is much beyond how you greet and serve your customers. It is about attitude and employee training. After all, the employees who are well-trained in the art of providing quality customer service are more likely to run your business in a better way.

You can earn the long-term support of your customers only when you exceed their expectations. You need to make them feel that they are the most important part of your business. Have a look at the way by which you can earn the loyalty of your customers through a quality customer service -

• Come up with the prompt services for your customers. Just make sure that your business is staffed enough to achieve the goal.
• Customers trust your words. Thus, it is time to be highly reliable and do what you say you will do it and at the right time.
• Make the working environment satisfying and happy for the staff so that they can comfortably deal with the customers.
• Provide the employees with the proper training to deal with the customers

Besides this, you can also invite the customers to provide you with an honest assessment of the type of service you are providing to them. Also, keep on rewarding your staff for providing the exceptional services. 

Formerly serving as the Assistant Manager in Senior Customer Service at CitiGroup-CitiFinancial, Marcello Pompa performed various responsibilities here. His duties included training, supervising, scheduling, data entry, employment verification, company compliance, paperwork logging, processing of unemployment claims, customer complaints and motivating a 5- member team of full time employees. Pertaining to the organization, it is a leading financial industry with over 1800 branches nationwide along with $30 million daily net profit. 

Adding to his accomplishments as an Assistant Manager, Marcello Pompa worked his best to increase sales to 15% in the second quarter of 1996 as compared to the first quarter of 1996 by launching a sales bonus program. He initiated standup classes, videotapes, posters and paycheck suffers in an attempt to promote the program internally.