Marcello Pompa formerly served as an established operations manager at Jani-King

An Operational Manager is key part of a supervisory crew and oversees HR duties, for example, such as attracting talent and setting training standards and hiring procedures. They likewise break down and improve organizational procedures, and work to improve quality, profitability and effectiveness. They are also known as a head working officer, or COO. 

Responsibilities of an Operation Manager: 

  • Provide roused administration for the association.
  • Make significant approach, arranging, and system choices.
  • Develop, actualize and audit operational arrangements and methodology.
  • Help advance an organization culture that energizes top execution and high assurance.
  • Oversee planning, announcing, arranging, and evaluating.
  • Work with senior partners.
  • Ensure all lawful and administrative records are documented and screen consistence with laws and guidelines.
  • Work with the directorate to decide esteems and mission, and plan for short and long haul objectives.
  • Identify and address issues and open doors for the organization. Build alliances and partnerships with other organizations.
  • Support worker communication with the management team.
Work Done by Marcello Pompa at Jani-King
  • Responsible for over 22 accounts on the Boston area with an average of $475k a month.
  • Helped to reduce territory loss and retaining accounts each month.
  • Contacting customers to get more special services (strip wax, windows cleaned, floor shampoo, etc.) on the monthly basis, this added a total net dollar of $14k a month.
  • Increased territory accounts by asking current customers any business partners if needed cleaning services.
  • Reduced customer service complaint calls by setting up a monthly and weekly contact as much as possible to each customer.
Formerly serving as an established operations manager at Jani-King from 1996 to 1998, Marcello Pompa worked to increase territory accounts by asking current customers any business partners if needed cleaning services. He made his best efforts to reduce the customer service complaint calls by setting up a monthly and weekly contact as much as possible to each customer.

Besides his career, Marcello Pompa has developed a comprehensive skill set as a company leader, including experience in sales, profit-and-loss, procurement, and contract negotiation. Talking about his educational credentials, Marcello completed his high school from Malden High School. Further, he completed his graduation from University of Massachusetts Boston.

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