Marcello Pompa contacted the customers to reduce territory loss as operations manager

Operations managers have to wear many hats to get their jobs done each day. Right from planning, and strategy to development, production, and distribution, they typically come across many departments to make sure that all goods and services are delivered properly. They are usually tasked with finding and removing the obstacles that are holding the production back. They always prioritize understanding the business strategy and the role of operations in managing it.

Overall, operations management is the business function that is responsible for managing the process of creation of goods and services. It is all about managing people, equipment, technology, information, and all other resources required in the production of goods and services. 

Formerly serving as an operations manager at Jani-King, Marcello Pompa was solely responsible for more than 22 accounts on the Boston area with an average of $475k a month. Highly detail-oriented and analytical, Marcello was tech-savvy and willing to learn the latest tools to help analyze the data and improve operations. He always stood up for his team and supported it. Besides, he always focused on establishing standard processes and ways of doing things. He contacted the customers to reduce the territory loss, thus retaining the accounts each month. 

Marcello also worked on increasing the territory accounts by asking the current customers any business partners the cleaning services, if required. He set up a monthly and weekly contact as much as possible to each customer in an attempt to reduce the customer service complaint calls. 

Pertaining to his professional career as an Assistant Manager, Marcello Pompa served at CitiGroup-CitiFinancial. Here, he performed various responsibilities here. His duties included training, supervising, scheduling, data entry, employment verification, company compliance, paperwork logging, processing of unemployment claims, customer complaints and motivating a 5- member team of full time employees.

Currently serving as the President of M & M Cleaning Inc., Marcello Pompa has developed a strategic plan to advance the company’s mission and objectives, thus promoting revenue, profitability and growth as an organization. Besides, he supervises company operations in order to insure production efficiency, quality, service, and cost effective management of resources. He also plans, develops, and implements strategies for generating the resources for the company.