Marcello Pompa Formerly Served As Operations Manager at Jani-King

Marcello Pompa serves as President in M & M Cleaning, Inc. Here he develops a strategic plan to advance the company's mission and objectives and to promote revenue, profitability, and growth as an organization and oversees company operations to ensure production efficiency, quality, service, and cost-effective management of resources.

Marcello communicates with management daily to identify all current openings, workforce planning strategies and initial start dates for new hires, detailing all assignments and ensuring an understanding of job duties responsibilities and business requirements.

He started his career as Assistant Manager and Senior Customer service at Citigroup. Here he leads financial industry service with over 1,800 branches nationwide, $30million dollar daily net profit and little over 9,000 employees. He formerly served as an established operations manager at Jani-King from 1996-1998. Here, he worked to increase territory accounts by asking current customers any business partners if needed cleaning services. 

Marcello Pompa made his best efforts to reduce the customer service complaint calls by setting up a monthly and weekly contact as much as possible to each customer. He reduced customer service complaint calls by setting up a monthly and weekly contact as much as possible to each customer. Marcello contacted customers to get more special services (strip wax, windows cleaned, floor shampoo, etc.) on the monthly basis, this added a total net dollar of $14k a month.

 While serving in PDS Technical Services in 1999 as Sr. Technical Recruiter, he was responsible for full life cycle recruiting including sourcing technical candidates with a cleared background to support Business Intelligence Systems, Aerospace, Defense/Military, Software, Engineering, etc. He utilized primary sourcing tools such as internet resume databases, job fairs, internal referrals, job postings, professional associations and advertising. 

Pertaining to his skills, Marcello is an expert in understanding customer needs and offering them total solutions and support from his end. He always maintains his records and answers all the questions of his customers during phone calls. He always comfortable making cold calls and talking to new people all day and he is also excellent in verbal communication skills; the ability to call, connect and interact with potential customers.

Talking about his educational qualifications, Marcello Pompa completed his high school from Malden High School. Further, he completed his graduation from University of Massachusetts Boston.