Marcello Pompa worked to develop more real estate and personal loans

Being the President of M&M Cleaning of Maiden, Marcello Pompa has been serving the dry-cleaning and room cleaning customers since 2000. Adding to his achievements, he handles all the aspects of his business and its workforce of 160. His attention to operations and staffing has produced a 40% boost in labor productivity. Marcello is responsible for overseeing the company’s budget, payroll, and vendor negotiations.

Serving at CitiGroup-CitiFinancial, Marcello led the financial industry service with over 1800 branches worldwide. He managed day-to-day activities of sales with $22 million inventory and drive sales forward. Besides, Marcello worked to develop more real estate and personal loans, which increased branch profit by 5% more in just 3 months. He launched sales bonus program in the second quarter 1996 that increased sales 18K a month (15%) compared to first quarter 1996, setting company- district sales improvement.

Regarding his professional experience, he started his career as Assistant Manager and Senior Customer Service at CitiGroup. Here he leads financial industry service with over 1,800 branches nationwide, $30million dollar daily net profit and little over 9,000 employees.

Pertaining to his areas of specialization, he is an expert in understanding customer needs and offering them total solutions. Specialized in telemarketing, Marcello believes that with adequate preparation, sharp focus and a commitment towards learning from the experiences will help you get the reliable customers through telemarketing.

Pertaining to his educational credentials, Marcello Pompa holds a bachelor’s degree in finance from the University of Massachusetts, Boston. Further, he completed his graduation from University of Massachusetts Boston.

Fluent in English and Portuguese, Marcello leverages a proven ability to work with people of all professional and cultural backgrounds to establish lasting professional and customer relationships Outside of his professional life, he pursues activities such as playing soccer, watching football, and going to the movies.
Location: United States

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